Backgammon Information

We are committed to respecting customer privacy. This Privacy and Site Usage policy sets out our data processing practices carried out through the use of the Internet and the World Wide Web. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at care@ladbrokes.com


Site Usage

By using this site you agree to be bound by the terms of our site usage - software made available for downloading remains the exclusive property of Ladbrokes Betting and Gaming Limited and/or its group or associated companies or our licensors and is made available on the site for the purpose of customers downloading the software and games for play on their machines with the presence of a live Internet connection.

Game play is only authorised to those customers providing full, legitimate personal details as requested during registration to validate their use of the software. Ladbrokes Betting and Gaming Limited and/or its group or associated companies reserves the right to close accounts should any information provided, such as name, telephone number or e-mail address, prove to be incorrect or incomplete. Ladbrokes Betting and Gaming Limited and/or its group companies reserves the right to close any account with immediate effect.

Wherever possible, Ladbrokes endeavours to ensure the full protection of all its customers and their bets. However, there are certain events that are beyond Ladbrokes control.

Should you become disconnected from the game you are playing (for whatever reason), Ladbrokes cannot be held liable for any losses that may result there from. The balance of a customers account will at all times be as is recorded on our server.

Generally the balance on the server when logging on to Ladbrokes, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the last bet prior to the breakdown in communications.

We regret the imposition of the above, however it is necessary to avoid further complications.
By placing any further wagers on Ladbrokes games, the player accepts the results of any previous wager. As such (at Ladbrokes discretion) the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the player should feel the result of any of the games is unfair or incorrect, the player should contact Ladbrokes immediately and report the incident.

All games are played strictly subject to Ladbrokes Betting and Gaming Limited and/or its group or associated companies' terms and conditions. By playing at Ladbrokes Games and Ladbrokes Bingo, the player is assenting to abide by these terms and conditions.


Terms and Conditions

All games are played subject to Ladbrokes terms and conditions. By connecting to the games you agree with these terms and conditions.


Privacy Policy

As a customer of Ladbrokes Betting and Gaming Ltd, we have a number of obligations to you with regard to the management of your personal information under the Data Protection Act 1998.

This policy sets out the way in which we will deal with the information that you provide to allow us to manage your relationship with the company.


Information collected

We collect personal information from customers for the purposes of:
- setting up and managing your account
- building up personal profiles and
- providing you with information about promotional offers.

Please tick the appropriate boxes on the registration form if you do not wish to receive information about promotional offers.


Accuracy

We will take all reasonable steps to ensure that any information that we hold about you is accurate and current.

If you have any requests concerning your personal information or any queries with regard to our management of your information, please contact us by email at care@ladbrokes.com, or by telephone. Ring us on 0800 731 41 71 (if dialling from the UK) or +44 208 429 7971 (if dialling from outside the UK).


Monitoring of Transactions

All of your bets and account transactions are recorded on our computer systems. We also carry out routine monitoring of all transactions as they take place to assist us in improving the service that we provide to you.


Telephone Bets

Your telephone conversations with our call centre agents may be recorded to assist in the training of our agents, and in the resolution of any queries arising from the service you receive.


Internet bets

Transactions carried out on our Internet websites automatically collect information using cookies. A "cookie" is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies on www.cookiecentral.com. We use cookies to keep track of your browsing patterns and to build up a demographic profile.


Security and Privacy

We will take all reasonable steps to ensure that your information is kept securely and protected from unauthorised access.

We will only disclose personal information to associated or subsidiary companies, and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf.


Retention and Disposal

We are required by Law to retain and make available financial information for a period of 7 years. Other personal information will be retained only while it has relevance to your account with us, or to our obligations to you. All information not required for legal purposes will be destroyed within 5 years of an account being closed.

We will take all reasonable steps to ensure that the privacy of personal information is maintained on disposal. To this end, all hardcopy (paper etc) documentation is shredded, and all information held on computer media is erased when they are no longer required.


Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Economic Area. Therefore, by browsing our web site and communicating electronically with us, you acknowledge and agree to our processing of your personal data in this way.

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