Ladbrokes Fair Gaming Information Site
General Terms
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Responsible Gambling Over 18s Only Operating companies Restricted Territories Rules and Bet Acceptance Financial Security Dispute Resolution Fraud Anti-Money Laundering Personal information Responsible Gambling Ladbrokes.com believes in responsible gambling. Gambling should be an exciting pastime and we urge our customers to have fun but not bet beyond their means. For more information on our policies in this area – and sources of information and help – please see our Responsible Gambling section
Over 18s Only You must be over 18 to register and to place a bet. Gambling whilst under the age of 18 is a criminal offence and Ladbrokes takes its responsibilities to prevent access by under-18s very seriously indeed. Electronic age verification checks are carried out and whilst we aim to make the process as seamless and unobtrusive as possible it may be that further information will have to be obtained direct from the customer. If we are unable to verify your age we may restrict you from withdrawing funds from your account and/or prevent access to certain products. If we discover that someone under the age of 18 is using the site to gamble, prizes will be forfeited and stakes returned. We may also report the matter to the police, parents and the appropriate regulatory authority.
Operating companies Ladbrokes plc’s remote betting business - known as Ladbrokes.com - operates through three separate companies: Sports and Financials Betting
Ladbrokes Sportsbook LP , a limited partnership registered in Gibraltar, number 44, whose registered office is 57/63 Line Wall Road, Gibraltar. Ladbrokes Sportsbook LP is licensed by the Gibraltar Licensing Authority for the provision of fixed odds betting and regulated by the Gibraltar Gambling Commissioner.
Ladbrokes International Limited, a company registered in Gibraltar with Company Number 46808 and whose registered address is 57/63 Line Wall Road, Gibraltar. Ladbrokes International Ltd is licensed and regulated by the Gibraltar Regulatory Authority for the provision of casino, poker, games, bingo and backgammon products (licence number 0012).
Ladbrokes Betting & Gaming Limited, a company registered in England and Wales with Company Number 775667 and whose registered office is Imperial House, Imperial Drive, Rayners Lane, Harrow, Middlesex HA2 7JW. Ladbrokes Betting & Gaming Limited is licensed and regulated by the UK Gambling Commission (licence number 601611) for the provision of remote betting services.
Restricted Territories - We are unable to open accounts, or process bets or financial transactions, for individuals resident in Germany, Italy, Turkey or the USA. - We accept only horse racing, greyhound racing, casino and poker bets – but not lotto, Balls, or bets on other Games, from those resident in the Netherlands. - We do not take bets from residents of Hong Kong whilst they are in Hong Kong. However, Hong Kong residents can have an account and deposit money whilst in Hong Kong for use when outwith the territory. We also reserve the right to request proof of residence from persons who wish to use credit cards issued in restricted territories to pay for transactions. It is the responsibility of each individual customer to ensure that they comply fully with their own local, national or state laws that relate to gambling prior to registering with us.
Rules and Bet Acceptance Bets accepted by Ladbrokes on each of our individual products are subject to rules that cover how bets are accepted and settled as well as maximum payout limits. Full details are available on the individual product sections listed above.
Financial Security All customer balances are held in a segregated trust account facility to ensure that customer funds are fully protected.
Dispute Resolution Ladbrokes is committed to resolving customer disputes or complaints in a fair and equitable manner. As part of this process we are happy to refer complaints to an independent third party – the Independent Betting Adjudication Service or IBAS - for resolution. More details about how we handle and resolve complaints can be found in Did We Get It Right?
Fraud Ladbrokes will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts and will make such reports are as necessary to the authorities. Ladbrokes will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to Ladbrokes, on demand, all costs, charges or losses sustained or incurred by Ladbrokes (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.
Anti-Money Laundering Ladbrokes is very aware of its obligations in this area and will not hesitate to take whatever action is necessary including making the necessary reports to the appropriate authorities.
Personal information It is your responsibility to ensure that your personal account details and personal information is kept up to date. Ladbrokes reserves the right to suspend your account if this information, which includes your username and security questions, is deemed to be offensive or inappropriate.
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